IT Professional Services
We have a passion for technology and understand its power to make your business work better and smarter, with smart IT systems your employees become more productive and your customers become firmly committed to your services.
To help you revamp your organization's technology capability and how to get started in integration and management of your environment to best fit your business needs; Acumen offers a full life cycle of services. We will help you with planning, implementation, deployment, and management of your IT software, virtual and physical IT environment and related processes.
We have a strong presence and a proven capability for delivering technology services in support of your business needs, we will help equip your organization with reliable and up-to-date information and technology for competitive advantage.
IT Assessment
IT Assessment
The dynamic innovative nature of IT, intrinsically associated with daily technology advents, present complex challenges even to the most tech-savvy cutting-edge organizations. IT reliant businesses need to consistently evaluate advancements in the context of their current IT environment, applications, processes, talents, management and larger business objectives.
Furthermore, limitations often exist despite organizations' best efforts to stay on top of schedules and larger progressive IT goals. An effective IT assessment should define what is working well, what may work well in the future, and what is simply not working for your organization.
- If it is your IT infrastructure that is over capacity and causing productivity problems? Find out the various solutions available: local, simulated localstack environment, hybrid, cloud, etc.!
- Are your software products not performing as intended or your new software development productivity is lagging? Then let us help you identify bottlenecks and work to bring your software development efforts up to par
- Do you feel like your organization's cyber safe-guard not able to stand threats or lacks systematic preparation in the event of a disaster? Well most companies ignore cyber threats, and recovery and mitigation plans, let us work with you on this critical IT facet
- Not sure whether your critical business data is backed up properly and your back up data is reliable? Often untested and bad backups are discovered when your system is down and when it is already too late. Acumen will work with your storage engineers to remedy such detrimental anomalies before a disaster; and in some cases after such disaster to quickly bring your business IT systems back online.
IT Planning & Consulting
IT Planning & Consulting
Our number one goal when we engage with your projects is to understand your business and mission objectives. In doing so, we create an IT solutions strategy that improves the quality of technical services in your organization. This concept not only helps support the initial business objectives, most importantly, it maximizes your return on investment.
We approach IT planning from the prospective of using your existing IT environment as an enabler of your business model.
To accomplish that; we use a three-step process:
1. We perform a thorough assessment of the existing environment:
- Methodologies, Policies and Processes
- The Total IT Environment
IT Deployment and Release Management
IT Deployment
The ultimate success of a project release plan is how effective and properly coordinated it is executed. Acumen provides deployment services that will cause minimal business disruption and create a painless transition from as-is infrastructure to new architecture and includes software, hardware and network configurations and deployment testing.
We assure realistic implementation scheduling and seamless transitioning to your in-house IT staff. We believe that effective and properly coordinated execution of your IT project can ensure ultimate success.
We have a team of certified engineers who can implement your plan from beginning to end including:
- Procurement and staging
- Detailed documentations, planning and training
- Configuration and installation
- Final acceptance testing
IT Management
IT Project Management
Whether you choose to manage your IT development and Infrastructure with in-house staff or contract us for ongoing management services and assistance, our hands-off documents clearly define your software and infrastructure's physical and logical layouts in customized report formats.
Our unique IT management system provides inventory tracking that allows you to easily illustrate your IT assets to senior management. Our ongoing services will help you measure, administrate, and validate your IT process to ensure alignment with your business objectives and reduce operational costs.
Our management services include but are not limited to:
- System and Software Life Cycle Management
- Budgeting for Operations and Expansion
IT Support Services
IT Support Services
Given today’s business pace, off-line IT infrastructure causes lost productivity, time, and money, and at the same time impairs your competitive advantage, so how do you balance cost versus risk in getting the right mix of in-house versus third-party maintenance, support, customer care and monitoring services for IT?
Expert skills are scarce and expensive and the reality is that you have a complex IT system that might span multiple computing service providers, vendors, licenses, technologies, and devices. You require on the ground experienced IT service support to ensure continued availability and reliability. On the other hand, when your systems fail, does your maintenance service level agreements (SLA) ensure you have enough of the right resources on call? Can they solve your problems fast and efficiently according to an appropriate service level agreement (SLA)?
In some cases, employing internal resources to manage unscheduled downtime can be costly. It would require an increase in highly skilled staff across multiple technologies and geographies.
IT Outsourcing Services
IT Outsourcing and Insourcing Services
Today’s high-pressure business world compels your organization to be more agile, improve operational efficiency, improve time to market, reduce cost, and meet its employees’and customers' needs for new applications and technologies more rapidly.
That’s why Acumen's approach to IT is evolving from managing IT equipment to managing IT services as a utility, but how do you bring together the people, processes, and systems that deliver more business-aligned IT? How do you manage multiple vendors across several geographies, while still focusing on what you do best? How do you allocate work for outsourcing and insourcing?
Acumen can help you inject more agility and flexibility into your business model by delivering IT outsourcing and insourcing services that encompass your software, infrastructure, data center/cloud services, customer and employee end-user support and contact center.
Managed Services
Managed Services
Keeping an IT environment running smoothly requires around the clock attention and the availability of a highly skilled staff. On top of these requirements, many organizations are overwhelmed by rapidly changing business demands and the ability to retain proper IT talent.
That’s what makes Acumen’s managed IT services an attractive alternative to traditional in-house IT service delivery. Our managed services can help free you from necessary, time-consuming IT tasks like building, monitoring and management of your IT infrastructure.
We’re here to give you relief from the time taxing tasks so you can focus on the strategic business initiatives that differentiate your business and bring you more success.
With Acumen’s managed IT services, you can expect:
- Peace of mind since your systems are monitored 100%
- Minimal downtime since we identify and fix issues before they cause problems
On-Site White Glove Services
On-Site System Setup Services
Many conference events, disaster relief centers, schools, churches do not have the time or manpower required to setup the required devices and networks, deploy contents, set up electroning signing, event tracking, etc.
With Acumen Systen Setup Services, we do all the setup for you either in our own location or on site, choice is yours.
Our setup services include:
Computer, Mobile and Tablet Devices, and network Setup
- Unpack/repack the devices onsite
- Thoroughly inspect them for physical damages and functionality
- Power up test and look for any missing software and glitches
- Set up WiFi or Wired configuration on each device
- Enroll the devices to your domain or add devices and users to Active Directory