Increase productivity Downtime and non-productive resources waste time and money. Acumen keeps you working at full capacity. We repair problems quickly, plus proactively spot and treat potential problems before they have a negative impact on your business.

Gain remote services Take advantage of desktop, email and data backup and recovery support services from a remote location without adding to the number of onsite employees. Our services are unobtrusive so your workforce stays focused and productive. We also provide cloud conversion program to help you transform your server assets into cloud based, saving you money and sustaining 24/7 availability.

Strengthen your team Partner with Acumen to have your IT team outsourced or simply help strengthen your in-house small business IT support department. Either way, you get the expertise, tools and time to support you wherever you see fit.

Find budget-friendly solutions Acumen will start with an onsite assessment of your business, its workflows and processes, as well as your current technology. You can choose from several different service levels to find the one that best fits your needs and budget.

With advanced devices such as the latest iPad pro and Chromebooks, having battery life of 6.5-hour plus and more which can approximately last an entire day with usage; trainees can have improved learning experience when undertaking office led workforce training programs. The mobility these devices offer is unlike what has been used in the industry for many years and since these devices can be configured to connect anytime and anywhere with your office's built-in Wi-Fi or wired network, employees can be mobile and continue learning with location flexibility. Trainee's personal profile settings are stored on the web, so multiple employees can use the same device and still have their own personalized experience when they sign in. Best of all, very little training is required in how to use these systems: if your staff knows how to use a web browser, then they will be able to use the training system with very minimal effort.

Training Service - Microsoft Word (Office 365, Basic - Advanced) Learn efficient utilization of Microsoft Word for word processing and document management. Learn document collaboration, document security, template development, form creation, mass emailing, automation, and the various editing tools that can help polish your business's Word docs. - Microsoft Excel (Office 365, Basic - Advanced) With proper use of Excel, your staff can create and maintain business data in spreadsheets and tables. The ability to calculate, aggregate, filter, graph and pivot data will provide a deep insight in your business's information usage. With its advanced features, Excel provides robust tools and features for many day-to-day business applications in helping manage finances, resources and schedules. Having a trained team of Excel users is like power charging your employees business acumen. - Microsoft PowerPoint (Office 365, Basic - Advanced) Tell your business or project story with orderly flow of information, slide-by-slide, and add your notes. Add cinematic animations and timed object movements in your presentation. You can create slides to train your employees, present your company ideas, create quizzes and many more creative presentations. Once your employees master PowerPoint, your employees’ creative side will start increasing to show. Acumen will show your staff on how to utilize the tool from basic flow to advanced features such as scripting, sharing and integration with other document types. - Microsoft Access Database (Office 365, Basic - Advanced) Database is complex application that allows you to store, maintain and update your data using a well establish query language. With Microsoft Access you can cater your custom apps to your business and your customers while easily editing as needed to meet evolving needs. Learn how to create databases, entry forms, reports and user-interface components. Learn how to import and export data from various data sources, such as Excel, larger company databases and online data feed, With Access knowledge your company management unit will have easier time connecting data points and running your business. - Microsoft Outlook (Office 365, Basic - Advanced) Acumen helps companies setup Microsoft Outlook throughout their offices and train their employees on how to efficiently use their email accounts, spot spams, manage junk emails, create email rules, understand the ethics of using emails for business communication and best practices, develop standard email templates, automate tasks, and manage contacts and maintain group emails. Managing outlook web and desktop version alongside the backend email service provider requires knowledge of how outlook manages messages, grouping, synching, etc.; Acumen will be a stepping stone for your staff to launch into expert users. - Microsoft OneNote (Office 365, Basic - Advanced) Microsoft OneNote training features managing notes and sharing, using OneNote in a mobile setting, formatting notes, drawing and sketching, image to text rendering, organizing buisness activity notes, sharing and syncing notes, and managing OneNote add-ins. The training will show users on how work with tables, perform research, and integrate OneNote notes with Office tools such as Outlook. - Microsoft Publisher (Office 365, Basic - Advanced) Microsoft Publisher will help employees work with digital publishing software to create professional looking publications. Trainees wil learn on how to create newsletters, brochoures, banners, post cards, flyers, business cards and more. - Microsoft Visio (Office 365, Basic - Advanced) Having trained employees that can unleash the power of Microsoft Office Visio, is like having a clearly marked roadmap for the direction your business wants to take. With Microsoft Visio employees can create flowcharts & diagrams easily, depict business processes and organize ideas visually. Acumen will train your staff to create impactful diagrams, share business diagrams, flowcharts, org charts, network diagrams and more. - Microsoft Project (Office 365, Basic - Advanced) Microsoft Project is the ideal solution for enterprise project planning. Once trained your staff will be able to manage tasks, create projects and sub-projects, allocate resources, track progress, estimate effort, calculate cost, and create custom views/groups/filters. Every business can utilize MS. Project to manage company projects and create the means for the whole team to participate in the project management and feedback process. MS. Project is also available online, can be integrated with MS. SharePoint and provides the ability to show tasks via mobile device interfaces. Microsoft Planner is another light weight project planning tool, and Acumen's training will include an overview of Microsoft Planner as part of the MS. Project training. Business also have the option to request training on Microsoft Planner if they desire so. - Microsoft Windows Desktop (7 - 10) Acumen expert-led Windows training courses will give your staff the knowledge they need to be successful in fully and confidently using the Windows operating system. Though we recommend training using the latest Windows desktop operating system, if your business is still utilizing earlier version of Windows and you rather us conduct the training using your existing version, please let us know. Windows 10 offers great user-experiences while providing control over security, management, and configuration. We will demonstrate and engage your staff with hands-on practices. After the training, you will see that your employees will be very productive in terms of their work wherever the use of computer is needed. - Microsoft SBS (2008-R2, 2011, 2012, 2016) Acumen provides Microsoft Windows Server for small business training program. This program provides your IT staff hands-on practice in understanding the various features, roles and fucntions the Windows Server Operating system offers. The training covers Windows Server foundamentals, installation, configuration, networking, storage, domain management, active directory service, virtualization, security, patching, file sharing, printer configuration, remote connection and group policy. We will also cover basic PowerShell, VBS and bat scripting with the goal of command line server administration tasks. In addition we will configure Internet Information Server, sFTP and work with Firewalls and content filtering. The goal is to provide enough understanding of the Windows Server Services and allow your staff to improve its usage and deployment. - Adobe Suite (Acrobat, InDesign, Photoshop, Illustrator, etc.) With Adobe creative suite training, Acumen will provide comprhensive training covering the various Adobe productivity tools. At the end of the training, your staff will have a clear understanding of the various Adobe tools, be able to create graphic and text documents. We will cover the most common features in the various tools and we will assist your staff to have hands-on practice. Your staff will Immerse in the amazing world of Adobe Creative Cloud applications and experience its design features to create a variety of brilliant print and digital media. Becoming proficient with Adobe suite will set your staff on a path to success with the design and publishing industry’s latest tools and techniques. Get the most out of a trained workforce. - Introduction to the Cloud (Azure, Google, AWS...) Many small and large business will be considering a transition to cloud technology, but most managers will wonder how their teams can best leverage the technology for their business. As a Cloud One business conversion service provider, Acumen believes the best way to get the most out of businesses' cloud investment is to invest in training to help build cloud skills within the organizations. Doing so will enable managers and owners to leverage the skills of their existing staff, reach stated business goals sooner, and feel confident that their organization is getting the most out of the cloud. Acumen will cater the cloud training program to the specific cloud service provider's tools and features. In addition we will provide introduction of the various cloud service providers platforms and service offerings. - Web Technology (HTML, CSS, JS, CMS...) Today having a well designed and maintained website is a must have for successfull businesses. Many businesses outsource website related work to outside companies and as such most websites are not kept upto date and especially since web pages rework and updates are costly. Organizations that train their staff on web technology and are able to update their website in house not only save money, the content of their website is usually current and provides valuable information to visitors and customers. Acumen can train a selected team from your organization with the fundamentals of web technology, HTML editing, CSS application and JavaScript scripting. Furthermore we will cover introduction to content management systems such as Wordpress, Drupal, Weebly, etc. and help configur web servers such as Apache, IIS, etc. - Social Media & SEO (Presence and Optimization) There's no doubt that your social profiles matter to search engines such as Google and especially to people who are looking for your products and services online. Consistently updating your social media presence, creating back-links to your website and posting your presence in relevant blogs, etc. should make your online presence a worthwhile ROI. The initial step in accomplishing this task with in-house staff is to have a social media and SEO aware IT team or workforce. Acumen can help you acheive and maintain your SEO and Social Media presence by training your workforce with the in and outs of best case usage. - IT Security (Tools, Policies and Awareness) It cannot be stressed enough how much important it is to have a secured IT system and security informed people for small businesses. Using weaknesses in your IT environment rogue elements can still your data, misuse your finances, illicitly solicit using your company and employee identifications, blackmail you via ransom ware, etc. The initial issue with small-businesses is not deploying the right anti-malware tools, not setting and publishing security guidance, not monitoring internet activities and lack of IT security training for employees. Acumen has a program especially designed for small businesses that will help fortify and increase the assurance of your IT system and people. - General IT Training (Productivity & Correct Usage) Having an IT acquainted staff is one of the important ingredients to having a successful business. Imagine an employee sending a non-professional or indecipherable email to a client and having to address potential side effects of such email. Imagine an unaware employee publishing private client info on unsecured website and having to go to court to defend such incompetent incident. The best defense is to having a comprhensive IT training to your employees. And provide refreshing course every year or so. Acumen appreciates the opportunity to provide General IT training. - Other IT Training (With special request) Acumen also provides the following training based on special request and availability:
  - SAP Crystal Report
  - JIRA
  - HIPPA Compliance
  - PCI-DSS, SOX, GLBA and FISMA Compliances
  - ITIL, Six-Sigma and CMMI basic