Given today’s business pace, off-line IT infrastructure causes lost productivity, time, and money, and at the same time impairs your competitive advantage, so how do you balance cost versus risk in getting the right mix of in-house versus third-party maintenance, support, customer care and monitoring services for IT?

Expert skills are scarce and expensive and the reality is that you have a complex IT system that might span multiple computing service providers, vendors, licenses, technologies, and devices. You require on the ground experienced IT service support to ensure continued availability and reliability. On the other hand, when your systems fail, does your maintenance service level agreements (SLA) ensure you have enough of the right resources on call? Can they solve your problems fast and efficiently according to an appropriate service level agreement (SLA)?

In some cases, employing internal resources to manage unscheduled downtime can be costly. It would require an increase in highly skilled staff across multiple technologies and geographies.

Acumen’s real-time maintenance and support services, combined with our contract aggregation capabilities, provide a portfolio of flexible service products and options to ensure that your IT estate is properly covered. These services offer you predictable costs and a framework for efficient resource allocation while protecting your business from risk and the damaging expenses of downtime.

• Access to leading technical expertise
  You will have access to best engineers, spanning various technology areas of expertise. Where applicable, we also can contract out and offer third-party expertise thanks to our partnerships framework to engage leading technology vendors such as Cisco, Microsoft, Oracle, Google, VMWare, Brocade, Dell, etc.
• Best-in-class service level agreements (SLAs)
  Our SLAs continually motivate us to resolve issues speedily. Our SLA clock starts from the moment you engange our service. You can choose an SLA that meets your specific business requirements. Let us know how we can help you.